Cooksey Connects Consulting, Training for the Community Bank & Financial Services Industry1111 S Florence Place, Tulsa, OK 74105 918.633.4490
ATTENTION ALL COMMUNITY BANKS:
Take a good look around. Your customers don't really NEED you anymore. So, if you don't stop acting like a bank, your new competitors are going to leave you in the dust!
- Scott Cooksey
Since 1995, Scott Cooksey has worked on the front lines and behind the scenes of banks and financial institutions of all sizes. Today, this sought-after industry insider is sharing real stories and profitable service strategies derived from his more than 12 years in the trenches.
"There are a great number of community banks in America getting by in spite of their old school ways of thinking. Financial services are more accessible to the general public than ever before. If community banks continue to ignore how they are delivering services to their customer base the problem will go away for them- because they will cease to be in business", says Cooksey.
Using a three-tier approach, Scott works with banks to help management get their heads out of the balance sheet and into the heads of their customers. "I've never known a banker who didn't want to improve both profitability and create customer loyalty that is second-to-none."
How sure are you that your community bank will survive the test of time?
